Return/Exch - Refunds
We have a 14 Day Return Window with day 1 being the day the item is delivered. There are certain criteria that needs to be met before a return can be accepted.
The item being returned has to be in the same condition as when it arrived, still in its original packaging.
Please email Jesse@vaultbound.com inquiring about your return first.
If your return is accepted, we will reach out with a return label. please place over the original label and return. The return needs to be started within 7 days of receiving the return label.
If you are Exchanging, please include in the email, and the item you are looking to exchange for. IF the same price, no refund will be issued as it’s an even swap.
Refunds will be issued once we confirm the condition of the return. This can take 5-7 days once the return is recieved so please be patient. Once its been confirmed and accepted, we will issue the refund to your bank. This process can take up to 48 business hours on our end and the rest is up to your banks processing times. If you have questions on the status of your refund, please email Jesse@vaultbound.com
Thank you.